BRAND Complaints Procedure 

Welcome to BRAND's ("BRAND") internal complaints procedure. Our complaints procedure is designed to fulfil our due diligence obligations under the German Supply Chain Due Diligence Act ("LkSG"). 

According to §§ 8 and 9 of the LkSG, we must have a complaints procedure through which internal and external persons can notify us of human rights or environmental risks or violations in our own business operations and in the supply chain.

We therefore expect our employees and business partners to act responsibly and reliably. Legal provisions, binding regulations, guidelines and contracts must be complied with. To this end, we ask for your assistance!

We ask all persons who are potentially affected by human rights or environmental violations in their own business area and in the supply chain of our company to report corresponding observations to us.

For example, have you noticed violations of environmental regulations or human rights violations? Use the opportunity to report via this complaints procedure and share your information with us. All reports will be treated confidentially.

This complaint procedure is part of our compliance management and is used to be able to report indications of violations at BRAND - also anonymously.

Your information is important in order to counteract violations at an early stage. However, the complaints procedure must not be used to deliberately provide false or defamatory information. Please use the system responsibly.

Overall, the complaints procedure offers us the opportunity to receive feedback on the effectiveness of our risk management and individual due diligence processes. 

If you wish to remain anonymous and still contribute to the clarification of the incident, there is the option of simply setting up a protected "mailbox". We can ask you questions via this electronic mailbox. In this way, you can help to clarify the incident even without giving your name.

We are grateful for any information.

All violations of environmental protection or human rights can be reported. 

What happens after a report is received?

1. receipt of the complaint or tip
2. the complaint or information is investigated
3. clarification of the facts
4. work out a solution with the person who made the allegation
5. remedial action
6. review and conclusion
7. effectiveness review

We have contracted a specialised service provider to receive and process incoming complaints and tips. The service provider is available for complaints about human rights or environmental violations.

Thank you for your assistance.